CANCELLATION AND REFUNDS
Website: https://freightengage.com/
Publisher: BigEye Global Solutions Private Limited
Effective Date: 10-10-2026
1. Purpose and Scope
This Cancellation and Refund Policy (“Policy”) governs membership cancellation, plan changes, expiry, payment issues and refunds on Freight Engage, a B2B logistics networking and freight marketplace platform published by BigEye Global Solutions Private Limited (“Freight Engage”, “we”, “us” or “our”). This Policy should be read together with the Freight Engage Terms & Conditions, Privacy Policy, Disclaimer Policy, Email Abuse Policy and Due Diligence Policy. Nothing in this Policy excludes or limits any right that cannot legally be waived under applicable law.
2. Membership Plans and Purchase Terms
Freight Engage may offer Basic (Free), Standard and Elite Membership plans, subject to availability. The plan, price, subscription period, features, taxes and other purchase terms shown at checkout and accepted by the Member will apply to that purchase. Plan features, prices and availability may change prospectively, subject to applicable law and the Terms & Conditions.
3. Cancellation of Membership
Members may request cancellation using any cancellation option available on the Platform or by contacting info@freightengage.com. Cancellation prevents future renewal or continuation where applicable; it does not automatically end an already activated paid Membership immediately. Unless applicable law requires otherwise, the Member may continue to access the paid features until the end of the active subscription period, subject to the Terms & Conditions and other applicable policies.
Cancellation does not create a right to a refund for unused time, remaining subscription duration or features the Member chooses not to use. Members remain responsible for complying with the Platform’s Terms & Conditions and applicable policies until their access ends.
4. Refund Policy — No Refund After Activation
Paid Membership fees are non-refundable after the Membership has been activated. This rule applies even if a Member stops using Freight Engage, cancels during an active period, does not use all available features, or does not obtain the expected business outcomes. Refunds are not ordinarily provided for unused subscription time, plan downgrades, account deletion, or suspension or termination arising from a Member’s breach of the Terms & Conditions or applicable policies.
This Policy does not remove or restrict any statutory or other legal right that cannot lawfully be excluded or waived. Where applicable law requires a refund or other remedy, Freight Engage will comply with that requirement. Members who believe a payment was duplicated, incorrectly charged or otherwise processed in error should contact info@freightengage.com with relevant transaction details for review. Reporting a billing issue does not, by itself, guarantee a refund.
5. Expiry of Elite and Standard Memberships
When an Elite Membership expires without renewal, the Member’s account will revert to the Basic plan. When a Standard Membership expires without renewal, the Member’s account will also revert to the Basic plan.
After expiry, Elite- or Standard-only features, limits, visibility benefits, priority placement and other paid privileges will no longer be available unless the Member purchases or renews an eligible paid plan. Reversion to Basic does not create a refund entitlement for the expired Membership or any unused portion of its subscription period. Members who wish to continue using paid features must purchase or renew an available plan at the then-current price and under the applicable purchase terms.
6. Upgrades and Downgrades
Members may request an available upgrade or downgrade through the Platform. Any additional charge for an upgrade will be disclosed before confirmation. Unless checkout or a separate written agreement states otherwise, a downgrade from an active paid plan takes effect at the end of the current subscription period. A downgrade does not entitle the Member to a refund of the price difference for the active period. Plan changes remain subject to the terms displayed at checkout and applicable law.
7. Renewal and Payment Issues
Unless the checkout page expressly states otherwise and any legally required authorization is obtained, paid Memberships do not automatically renew. Members who wish to continue after expiry must purchase or renew the applicable plan.
If a payment fails, is declined, reversed, charged back or is not successfully received, Freight Engage may suspend or limit paid features until the issue is resolved. Members must not submit fraudulent, abusive or misleading refund claims or payment disputes. Freight Engage may investigate suspected payment abuse and take appropriate action under the Terms & Conditions and applicable policies, subject to applicable law.
8. Suspension, Termination and Account Deletion
Freight Engage may restrict, suspend or terminate access in accordance with the Terms & Conditions and applicable policies, including in cases involving fraud, abuse, unlawful activity, security risks, material breach or non-payment. Unless applicable law requires otherwise, suspension, termination, deactivation or deletion of an account does not create a refund entitlement for an activated paid Membership.
9. No Guarantee of Business Results
Membership fees provide access to the features included in the selected plan, subject to availability and the applicable terms. Freight Engage does not guarantee leads, freight quotes, business contacts, contracts, shipments, customers, revenue, savings, visibility, rankings or other commercial results. Freight Engage is a platform and, unless expressly agreed in a separate written agreement, is not a party to or guarantor of transactions between Members.
10. Payment Processing and Privacy
Payments may be processed by third-party payment providers and may be subject to their terms, privacy notices, authentication requirements and procedures. Freight Engage processes billing, account and transaction information in accordance with its Privacy Policy and applicable law. Freight Engage Membership fees are for Platform access; they are not funds held or settled by Freight Engage for Member-to-Member freight transactions unless expressly stated in a separate written agreement.
11. Contact and Membership Complaints
For questions or complaints about Membership, cancellation, expiry or billing, contact:
BigEye Global Solutions Private Limited
COQUB Coworking Space, No. 1, Block N, Agathiyar Nagar,
Villivakkam, Chennai, Tamil Nadu 600049, India
Email: info@freightengage.com
Phone: +91 94871 42641
Website: https://freightengage.com/
12. Policy Updates and Legal Review
Freight Engage may update this Policy from time to time. The updated version will be published on the Platform with an updated effective date where appropriate. Changes will apply subject to applicable law and any contractual or statutory notice requirements. This Policy should be reviewed against the Platform’s actual checkout, cancellation and payment processes before publication.
